Originally Posted by
gatorbird
Heard exactly this from Aero Crew Solutions 3 years ago, at least as it pertains to Delta. Our company's customer service woes are world-renowned and it's believed it may carry over to the pilot culture. After all, lot of pilots can fly, but how much customer service experience do we have?
Can't say it's not at least a partly deserved reputation, with some bad apples spoiling the whole bunch. But hey, how can we blame the pilot whose customer service ambassador was the guy who coined "let them tell the world how bad we are!"?
This is total nonsense. I don't believe this for a second, and neither should you.
Unlike our worthless short-term rent-a-management, Spirit pilots by and large have a vested interest in keeping this ship afloat, and we go out of our way to assist the flying public,
our passengers, the very people who make our mortgages and boat payments and college tuitions possible.
Our leadership team might be amateurs, but the Pilot group has always been the epitome of the "consummate professional."