Originally Posted by gatorbird

Heard exactly this from Aero Crew Solutions 3 years ago, at least as it pertains to Delta. Our company's customer service woes are world-renowned and it's believed it may carry over to the pilot culture. After all, lot of pilots can fly, but how much customer service experience do we have?

Can't say it's not at least a partly deserved reputation, with some bad apples spoiling the whole bunch. But hey, how can we blame the pilot whose customer service ambassador was the guy who coined "let them tell the world how bad we are!"?