Thread: Easy Jet Fiasco
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Old 06-09-2017, 03:13 AM
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EXPAT1
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Joined APC: Jul 2010
Position: 737 NG CAPT.
Posts: 216
Default Easy Jet Fiasco

Anybody have any advice on this situation?

I recently flew from AMS to LGW on Easy Jet on a return (round-trip) ticket. The flight to LGW was uneventful. On returning I was denied boarding as I did not have a Schengan visa. I had a UK visa when I departed AMS but my travel for returning was via a Transit status and transfer to another International carrier. Easy Jet staff who were rude, unhelpful and completely against me stated that in the terms of carriage (the fine print) while booking online you click on the box to agree to) it clearly states no transit status is allowed on Easy Jet. They are a point to point airline and take no responsibility and will not allow transit passengers trying to connect to another airline. I knew it might be a little risky booking on a LCC but I thought I had one backup flight should something happen. The flight I was booked on departed LGW at 0630 and my connection flight in AMS departed at 1300 and there was a 0900 flight also on Easy Jet should a mechanical or something happen. I did not foresee this denial of boarding and carriage and was completely unprepared. I spoke with the Easy Jet manager and he just parroted the same rhetoric of Easy Jet staff and their policy they do not allow Transit passengers so I missed the flight and was escorted out of the secure zone of the airport. While outside I tried to book any other flight but British Airways who allow transit passengers had severe computer problems that day and no chance on flying with them. The only other option was KLM but the early flights were fully booked on my departure date and the earliest they had was 1 hour after my 1300 departure from AMS so I missed my connecting flight in AMS. I then had to rebook as my flight from AMS was on a carrier who does not fly daily to my destination only every other day. I rebooked on Aeroflot and flew to my destination at an additional cost of $1000. My question is does anybody think Easy Jet has a part of the liability for this situation? I only ask I booked round trip on them and nobody informed me when I departed for London that I would not be able to return without a Schengan visa on Easy Jet. My take is it was Easy Jet's responsibility to inform me I could not return to AMS without a Schengan visa when I flew them on a round trip ticket. I think it is unreasonable to not be informed of their policy. Any advice or suggestions or am I just screwed. Easy Jet says they take no responsibility and are non-refundable and I am just plain out and they take no responsibility. Does anybody think I may have a small claims case? Any advice or tips are highly appreciated.
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