Passage quoted from news article:

“What a wonderful time it is for the scammer, the conniver, and the cheat: the underage drinkers who flash fake I.D.s, the able-bodied adults who drive cars with handicapped license plates, the parents who use a phony address so that their child can attend a more desirable public school, the customers with eleven items who stand in the express lane. The latest group to bend the law is pet owners.

Take a look around. See the St. Bernard slobbering over the shallots at Whole Foods? Isn’t that a Rottweiler sitting third row, mezzanine, at Carnegie Hall? As you will have observed, an increasing number of your neighbors have been keeping company with their pets in human-only establishments, cohabiting with them in animal-unfriendly apartment buildings and dormitories, and taking them (free!) onto airplanes—simply by claiming that the creatures are their licensed companion animals and are necessary to their mental well-being. No government agency keeps track of such figures, but in 2011 the National Service Animal Registry, a commercial enterprise that sells certificates, vests, and badges for helper animals, signed up twenty-four hundred emotional-support animals. Last year, it registered eleven thousand.

What about the mental well-being of everyone else? One person’s emotional support can be another person’s emotional trauma. Last May, for instance, a woman brought her large service dog, Truffles, on a US Airways flight from Los Angeles to Philadelphia. At thirty-five thousand feet, the dog squatted in the aisle and, according to Chris Law, a passenger who tweeted about the incident, “did what dogs do.” After the second, ahem, installment, the crew ran out of detergent and paper towels. “Plane is emergency landing cuz ppl are getting sick,” Law tweeted. “Hazmat team needs to board.” The woman and Truffles disembarked, to applause, in Kansas City, and she offered her inconvenienced fellow-passengers Starbucks gift cards.”

Response from person to reporter who included the above statement in her article:

“Are you going to ruin it for all of us?” one of my dog-fancying friends asked, when I told her that I was writing this article. I was surprised to learn how many of my acquaintances were the owners of so-called emotional-support animals. They defend the practice by saying that they don’t want to leave their pets home alone, or they don’t want to have to hire dog-walkers, or they don’t want their pets to have to ride in a plane’s cargo hold, or that Europeans gladly accept dogs everywhere. They have tricks to throw skeptics off guard. “People can’t ask about my disability,” one friend told me. “But if I feel that I’m in a situation where I might have a struggle being let in somewhere with my dog, then I come up with a disorder that sounds like a nightmare. I like to be creative. I’ll say I lack a crucial neurotransmitter that prevents me from processing anxiety and that, without the dog, I’m likely to black out and urinate.”