Originally Posted by
Winston
If our mainline product is SOOOO superior, explain to me the customer care involved with a majority of our narrowbody crews showing up to a plane baking in the ORD/IAH/DEN/EWR/LAX sun with known extremely unreliable PC air after passengers have started boarding and walking off the plane APU-off before first class has finished exiting the plane?
Got on a 737 the other night for my commute, cabin was extremely warm. Pax were fanning themselves and complaining.
I flew UAX for over a decade and every flight, and I mean EVERY FLIGHT, had a Captain and First Officer on board before pax one touched the plane and didn't shut it down until the last one was off. We constantly juggled 15 balls to make an almost untenable situation work, day in/day out: 4, 6, even 8 legs a day. These days when those concerns are brought up all I hear is "that's a customer service responsibility".
It all starts with leading by example, not just pointing the finger at others.
Nonsense, it's ALL UAX's fault. No, and I mean NO possible way it could be anyone else's responsibility.......