Purple,
Are you saying you tried an Insite report to no avail? Or you just think it won't make a difference?
I've gotten fairly quick responses to the few reports I've put in for catering (however it was pre-Insite). Generally speaking whether it's food, hotels or GT, those reports do get seen and appear to be taken seriously.

Shoot, if I had one available Guido, I'd do it just because of that post. Hilarious.