Originally Posted by
tinman1
I think this poster was referring to the gate agents, not the flight crews. In my experience the flight crews have always been terrific. Even riding up front on AA has been a good time with the crew. However I have had more than one "less than pleasant" experience with the agents and the overall listing process. I know that my carrier doesn't make it nearly as difficult.
I agree that the gate agents are the weak link, and that's probably what the poster I quoted was talking about. I just don't think that the AA gate agents are appreciably worse than anybody else's. If anything, they seem to have to put up with more electronic obstacles than other carriers. You would think that after all of the hoops that myidtravel makes you jump through, the actions of the gate agent would be previously completed and all they would have to do is verify the listing and check our IDs. Instead it's like that scene from Meet The Parents.
There is absolutely NO WAY that I could ever be a gate agent. Especially for what they get paid. Life is too short, and I sympathize with their plight.