Originally Posted by
Karnak
The process works when you identify specifics related to your stay. I did an FCR for a NYC (Roosevelt) snafu, and got an email from the hotel. They set me up for a voucher for the restaurant at the hotel. My understanding is the more specific you are, the more likely you are to have it addressed. I had names, times, room number, etc.
The "cleanest" access to FCR's is through "My Division". Once on the Flight Operations page, using the menu on the right side ("ASAP/ASR/FCR") has worked for me.
I always shoot a copy of the FCR directly to the MEC Hotel Committee. They're at
[email protected].
Sorry to hear about your crappy stay. Good luck!
I wrote an FCR right after getting into my room in ACC. Took the usual nap and when getting up found a note under the door asking if I would meet with the hotel manager. Delta had already called him. He comped the crews dinner and assured me the issues would not happen again. The FCR's do work if you are specific.