Oh Noo!! Hey, could I ask you, and everyone else in this thread: where are you submitting your request to us?

What form or page are you using to submit your request to us?

Valerie and I have just had a meeting to go through all the relevant places and we are investigating, and Valerie sent out a few emails today, hopefully you were one of them.

We check the email folder where those requests are "supposed" to come on a daily basis, but we think we are obviously potentially missing something.

Thanks for your help!!!

Nick