Originally Posted by
WingOffLight
I have concern over the legitimacy of those figures.
I think that it's a fair bet that the customer calculates the figures itself, regardless of what the airline says. And generally these kind of contracts are loaded more towards penalties for nonperformance rather than meaningful additional compensation for anything other than truly-stellar performance.
That said, operational failures cost money and potential future business, whether in the form of penalties or unreceived additional income.