After screwing up an early bid, someone told me to email you and you got me going the next month. Thanks again. After that I had a template that slowly evolved. Then a few months later, I went through the whole manual on a super long sit. Went from about 70% understanding to 98%.

This isn't really a training suggestion, but I still think there should be a Max Days Off option. You might have said it assumes that for everybody, but Award Min Credit doesn't necessarily do the same thing.