When I went through the hiring process a few years ago, "arrogance" was not a term I would have associated with any part of the process.

Doris is probably the nicest person I've ever met in my life and she literally took interviewees by the hand and sat down with us to make sure our paperwork was in order.

Bill K went out of his way at the job fair I went to, then at the interview, then again during Indoc to comment on how amazed he was by the caliber of applicants he was seeing and thanking us all along the way because United needed good people and they knew they were not the only game in town.

The application and interview process can be frustrating and can seem like it takes an eternity, but don't confuse a lack of positive progress with ill will on United's part.

On the other hand, those Delta guys kind of seem like jerks...

(just kidding)

(kind of)