On reading the ongoing frustration of those trying to update their job application for pilot employment at UPS, I can only offer my profound apologies. It is an embarrassment. And is very reflective of what we deal with daily as IPA pilots with regards to the IT department.

-pay incorrect multiple times
-new RSA tokens
-Checkpoint rollout

Just to name a few. I'll use the Checkpoint rollout as a prime example to illustrate how (stupid?) the IT department works and how UPS continues to allow the computer circus to continue.

Checkpoint was a total....I mean TOTAL revamp of our ability to sign onto the UPS crew website (called CMS). It's another layer of security.

The IT department initially put out incorrect instructions on how to install this revolutionary new secure app (Checkpoint app) and Mate it to the UPS system. Apparently Initially posting a wrong IP address in that process.

Multiple crew members contacted the IT department directly only to be given a run around of who/what/when/where/why/how. A sort of catch as catch can hit or miss attempt to fix each crew members issues.

Not to mention this Checkpoint app (as said by one IT rep with one crewmember calling to ask for help), essentially gives ownership of each of your devices Checkpoint is installed on to UPS. As a result Checkpoint will only be installed on my company iPad.

Of course the EB of the IPA should have been on top of this right? Wrong......the EB had zero knowledge of this MAJOR IT change. A change that directly impacts each crewmember to electronically communicate with the company in any way.

The are potential issues in the future with VPN's as (China in particular) VPN's are facing being banned in some countries. So in the future with a ban of VPN, while in those countries, you are prevented from going onto CMS. This creates a multitude of problems for crew members while in those countries with a VPN ban. A simple example would be putting in your schedule bid. Can't do it without the ability to sign onto CMS!

Checkpoint was a MAJOR revision: Which UPS haphazardly rolled out with conflicting / incorrect instructions; gave no notice to the EB; and beyond the BG and the proactive pilots on there I wouldn't have even noticed Checkpoint migration on the list of subjects on signing onto CMS. UPS has created an electronic system of "notification" using mutlitple sources. Way too many sources to list here. But I'd say 15 or so? And you are responsible for all of the information despite the multiple sources. 15 is just a guess. It is probably less. But the real point is all of us walk around with a big question mark over our head as a result these multiple sources. Just a perpetual uneasy feeling of "what am I missing".

So the public embarrassment of the app process is no surprise regarding the crack IT department at UPS. They've got their best men on it. Not.

I mentioned the BG. I highly recommend new hires 1) not to post in their first year and 2) read the BG.

Why read and later engage? Although there's always that 1% of nitwits on any forum, the BG is an excellent information tool to stay in touch with what's going on outside of your fleet and little world. You will a much more informed IPA member as a result.

Speaking of nitwits, i recently contacted a probationary new hire regarding not "giving back" on this forum APC. He was a regular here .....until he got hired. Then not a peep. His response to me was that he was doing his part by flying the line.

There are new hires that come here to give their input of the application process and what life is like at UPS. Like the BG, I highly encourage that. The new hire just demonstrated the "I've got mine pull up the ladder" mentality that so many pilots have. All humble previously and now cocky. Nothing new.

What the embarrassment of the app process is mirrored in what IPA pilots deal with almost every day regarding IT. I encourage reading the BG when hired. And giving back here.