Microsoft disputes the study ....................... and I agree with Microsoft.

From the article:

"The non-profit publication surveyed 90,000 tablet and laptop owners and found that an estimated 25 percent of those with Microsoft Surface devices would be presented with “problems by the end of the second year of ownership,"

There is no way, and I mean not even a remote possibility that only 25% of users would have trouble in two years.

So Microsoft is correct - the study is bogus.

Scoop