Well, since you asked, I think Lame is an idiot. His contempt for SWA alone shows his unprofessionalism. I don't know who he flies for but it is a safe bet that his company's safety record does not exceed SWA's... but you asked..

I kind of believe in the brotherhood of aviation that were all in and don't find a need to characterize someone by the airline he flies for. It's a pretty far leap to make that if you hear 3 pilots from XYZ airline miss a call, that all 12,000 of thier pilots are either deaf of unprofessional. Perhaps he might have some statistical data to add to his argument. The FAA has not directed our POI to address these gross violations of standard communication procedures with our pilot group as of yet. I will report back if this happens. Captjns, thanks for asking.