Does "zero" come up with these moronic "motivational ideas" on his own, or does he have "help"?

If he's going to send out info on the "failures", the least he could do is include how many "successful" service deliveries were made "system-wide" during the same timeframe.

He should also include "service failures" that were not due to "crew-controlled" circumstances.

Then maybe he'd see the ridiculousness of "highlighting" crew-related service failures.