Originally Posted by Jetjok

So in your first post you imply that he had a crew delay, then in your second post you again make mention of his having a crew delay. Interesting, sounds like someone believing their own hype. Granted he should NOT have called you a moron, but I'm sure you've been here long enough to realize that it's the crew that has the most influence in creating service failures, once the freight is loaded on the jet, and the jet is ready to go. If you don't understand that, or if you actually don't realize that you've probably been involved in one (service failure) or two, than maybe you just don't understand the implications of arriving on time, and what happens if you're late blocking in. Especially in large markets like NYC, LAX, ORD, SFO/OAK, MIA, DFW, etc, etc.