Had to get my car towed from the Democrat lot 7 or 8 years ago and used D's Towing - (901) 362-0213 to get it to the shop. They were familiar with the process. In short, I had to meet the tow truck driver at the security shack, then someone from corporate security had to escort us back to my car. The person in the guard shack can call security for you. Don't know if the process is the same now - good luck.