I, as a SWA employee will never travel on United OR US-Air again even on a full-fare ticket, forget about travelling Non-Rev, Their employees have such a chitty-look down their nose attitude towards us it is horrible...The folks on the plane are generally always nice, but the people @ the counter and gate need to be replaced by machines, then they might have a better disposition.
Plus cancelling a flight, then 2 hours later uncancelling the flight, what a way to create some seat availability...
I have some travel stories.....