Let me offer an analogy.
Let’s say I am working a 9-5 job and you are my boss.
On my way to work one morning I get a flat tire. Could be a quick tire change and be back on the road and get to work on time. However, I don’t carry a spare tire. So now I call you and tell you I can’t make it to work because I have a flat tire.
Was the problem really that I had a flat tire or that I don’t have a spare?
The company might code this as a flat tire issue. I would code this as a spare tire issue.