Originally Posted by Han Solo

I thought our FOM used to have pretty clear guidance about animals with hooves and birds not qualifying as emotional support animals. Now there's just some vague reference to having ACS verify requirements which helps me not one iota. They also clearly added guidance that requires we deny boarding to passengers who appear intoxicated. Pretty sure it was always in the FARs, but now it is specified in the FOM as of the 7 October update.