I deal with passengers on a regular basis who take flight delay announcements as if I were insulting their mother.

Yet for some reason, most of them take the news better when they know its for a mechanical reason.

And I'll always have 'that guy' who insists on knowing exactly what is being done to the airplane and the tail # so "he can call and make sure its being done correctly", as if Im lying to him about the whole thing.

Then I'll ask him who exactly he plans on calling, and I'll get as a response.

Meanwhile, he paid 69 bux and expects the world.