Just be yourself. If they sense the conversation is “canned” then they did not get to know you. The result is the “Thanks but no thanks letter”. This is pretty simple stuff. Sit down and put your resume’ together and visit about your career, yourself, and why Southwest Airlines. Your interviewing for a million dollar carreer with a company. Know why you want to work at SWA. Not just the boiler plate answers, but what is it about SWA that makes you want to be there over all the other options.