As you probably gathered from my posts, I'm a newbie at your company - so I say this with utmost respect, please take my questions for what they are. What needs to be changed? Or what issues would you change first? The first one that has hit me right off the bat is the lack of medical coverage, something I found surprising but knew of prior to accepting the job. What are some improvements that can be made at CAL without significantly eroding the profits that are setting them apart right now from some of the other carriers?

I also read 'From Worst to First' and somehow hoped that a bit of that was still left in the company.