Originally Posted by Sunvox

Yes. I should add that Howard did say, 10 years ago we had 50 a day, and he admitted there was a period in UAL history when maintenance simply didn't have the resources to keep up, but more importantly I think he was just asking for people to use logic and not emotion when deciding to reject a plane. Personally, I think that is a fair request.

As a minor aside, we got to see while on our visit to the NOC a list of planes with broken items and where they were scheduled to meet up with the parts and maintenance. Point was, the company is making a much more significant effort to get the planes to a place where they can be fixed because dispatch reliability is a very high priority for the new team. In fact they have a global briefing where stations from around the world report in 4 times a day and in that briefing the first item discussed is dispatch reliability. While we were in the morning session, SFO had a double refusal. No one asked a single question about the pilot, they simply asked what part was needed to fix the problem and when it would be fixed.


Oh . . . and yes, Howard also mentioned that there are most definitely particular individuals who account for a disproportionate share of refusals.