As a recent former employee of Netjets flight center, I have heard many complaints from many different work groups, including pilots. Every work group feels the same as the pilots except you can throw in "understaffed always" to the list.

Everyones complaints can be solved if Netjets had the money to do it. They have to operate on a razor thin margin to compete and make money for BH and still look like some kind of super special fractional company.

The Rich are super cheap people for the most part and they wont pay any more than necessary to fly private. Things at NJ will not ever get better, because they have a whole company of people who feel abused like the Pilot group and no money to solve the problems. Sure a few profitable years look nice but that bit of money goes quickly in aviation.

Hope you dont mind a non-pilot comment.