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I know but their OTP program is solid, despite these temporary hickups. At least they are doing process engineering. The alternative is disastrous. 10% of their effort even includes a feedback loop although, it's only 10% of the way there. I suspect the OTP people are being hindered massively by middle management, who are afraid of statistics that make them look bad.

Under better environmental scenarios, OTP could really shine. For example, I've always felt they need to empower us to be process managers (for compensation of course). If they paid us what we are worth, and if our work rules were employee friendly, there is a large population of pilots at BJ that could easily outdo all these flunky hipster MBAs at HQ. I have anecdotally observed a much higher population of pilots with real leadership traits compared to executives and other managers at BJ. The people in power at BJ are the wrong people... they are managers (MBAs), BUREAUCRATS - you know, the same winners that manage our government institutions like the Dept of Veterans Affairs. All they are capable of is managing an existing process. They cannot innovative as they do not have the requisite knowledge or personality of an entrepreneur. In order to lead, you must be able to innovate, which requires more than simple management 101 knowledge/skills. This is why Robin is even allowing this ghetto class seating to even be entertained. They are literally out of ideas.