Originally Posted by
CaptCoolHand
I disagree with the first paragraph. OTP was DOA... The second they started boarding 5 early and scheduling 35min turns. OTP was based on Blue sky, zero hic up, never fail, no break down, unicorn farts and pixie dust magic. I need a savety time out.
That’s what I’m saying... the process is sound but the business objectives are unrealistic. In process design that’s called slack. I’m quite sure that the business objectives did not allow very little or any slack. Or, they made a conscious decision to accept a higher rate of predictable loss.