Originally Posted by
nuball5
It's not necessarily an extra 15 mins, it's whenever a scheduler takes you off hold and answers your call and thus establishing "positive contact". I've had it where I've been on hold for 30 mins, and effectively made it a 2:45 min callout.
Oh yes... “positive contact” is not explicitly defined in the FOM and has been the historical subject of “interpretation”, depending on who you are. I can’t say more but people can tell you in person.