Originally Posted by
BobbyLeeSwagger
There is a CRM test they have been implementing lately.
You're on a 2 hr sit in LAX and it's 9am, you are instructed to locate a breakfast burrito in the American cafeteria, but you do not know where the cafeteria is except that it's in terminal 4. You know there is a code but you don't know what it is. You have 40 min left in your sit. You are already on the bus from the eagle's nest and you dont have quick access to the crew room anymore. And you don't have any cash, and they only take cash.
At your disposal is a phone number to a buddy who flies at compass, an LAX welcome packet, random wandering American employees once in terminal 4, and one debit card with $19 in your account. If you don't get the burrito and get back to the plane before boarding you fail the scenario.
They just want to see how you think and use your resources.
Easy. Feel free to use this gouge here instead of willflyforfood.
Call your buddy for the code and ask him to Venmo you a couple bucks while he's at it. Make sure your buddy has either already collected a signing bonus or is a CA so he can afford to let $5 go for a couple hours. Make sure to do this while on the bus since there's no cell phone reception at the end of terminal 4 or at the cafeteria. Bonus points for repeating the door code on the bus loud enough for other revenue pax to overhear. Then ask the lady directing pax onto the bus how to get to the cafeteria, making sure to block the doorway and keeping people in the SIDA area longer than necessary.
Once inside, make sure to pay the ATM fee to get your cash, or pray that you've got Bank of America so you can withdraw cash from the other ATM in terminal 4 without paying a fee. When ordering the burrito, make sure to get a "dos hombres" burrito, which will show the cooks that you're an insider worthy of a burrito with some extra love. Finally walk out through the door without punching in the code setting off the alarm like a boss, because ain't nobody got time to enter that code when a delicious, hot breakfast burrito is on the line. Walk away from that alarm in slow motion with burrito in hand, never looking back - all the way to the bus, which likely isn't even there, so you'll delay the flight already.
Either that or go to the crew room and ask someone to help you find it and delay the flight per 25.F.3 in the contract.
And that, my friends, is how you use CRM and why I passed the Delta battery.
