Originally Posted by
Newstick189
Hey all, not UA crew, but I saw this and I am speechless.
https://www.usatoday.com/story/trave...ght/452168002/
Apparently UA gave a $10,000 travel voucher who got bumped off a flight because on an INOP seat. Unreal.
I honestly feel bad for you guys, I feel like UA got the spotlight of bad PR glued onto them when in reality UA hasn't been guilty of anything different from what the entire industry practices. I don't understand how it can be a sustainable business model to hand out a travel voucher like that. It would be a lie saying I don't feel some sort of pressure dealing with PAX on my own flights now a days because of this consumer "victim" behavior. I hope this trend changes in the future for all of us.
It’s a voucher, not cash. If I give you a $10k voucher to use on a $10k seat that was going to leave empty anyway, then it hasn’t cost me anything. The press of it however is worth way more than $10k. Smart move.