I live near Indy and use Legacy in MEM. Face to face isn't very often. I usually call and schedule a lunch date during a hub turn (day) and they come get me we run out get some BBQ. Sign paperwork if that's required and back to work all on their Nickel. (Ok its really my Nickel) But none the less almost all is done via Phone Calls and Emails.
VB questions are theoretical. They are profit motivated so they concentrate on "what is, as opposed to what might be."
FYI i just got my statement today via email and I have done 8.7% return since account inception last decade.
Specific info for serious inquiries send a PM.
I know they are worth ever $ I pay them.
Sparky