Tried it for the first time today.

Getting installed in the ipad, and the one-time company code was easy. I thought it was progressing pretty easily, attached my receipt image, and tried to submit.

Well, I had a red flag it said I needed to fix...but it didn't tell me how.

#$&@*()!

Called CPO and got a number for tech support; he matched the offshore tech-support expectation.

He explained you couldn’t attach a receipt to just the report, it had to be to the specific line-item (if you have multiple items).

OK, reasonable...I didn’t see that when creating it...how do I do that?

He never did fully explain it, or maybe it was the language barrier, but eventually just did some magic on his end and it paid. (He was doing it from a desktop, and he had to go to an ipad....he couldn’t do it, either). He said “just attach it to the line item next time.”



Yeah....we'll see how that goes...

All I know is, what used to take 2 minutes in usource took me 20 today.

Put me in the “hate it” category.