Originally Posted by waldo135

I️ have been one who was in favor of the ARCOS concept. I️ got a call recently around 1:30 AM. Checked open time on my phone ... no such trip. Got out of bed, went to computer. Found out trip was awarded out of base 4 minutes after I️ got the call. (I️ never got 10 minutes to respond). Took screen shots. Went to bed. Next day I️ called CS. 4 phone calls later, got paid over 29 hours for getting bypassed. Still like the idea of ARCOS, but like most things IT related at Delta, it still has issues. Watch carefully for being bypassed, it is happening.