Originally Posted by
benzoate
The very idea that we should celebrate the little victories(as gigity penned in her letter to the employees) strikes a cord. It suggests that we are unable to master the idea of a well run operation and therefore be pleased in the effort rather than the execution. This is the mentality driving the airline.
This was the problem I had with Giggity's attempt at leadership as well but couldn't articulate it. Nailed it.
When we have an operation at the bottom of the barrel and the foremost concern of our newly appointed Chief
Operations Officer is to affirm her focus on culture... there might be a problem. What's energizing to me isn't singing Kumbaya but making a meaningful contribution to an enterprise I can be proud of, and being appreciated (rewarded) accordingly. I don't think I'm alone in this but it's been a long time since it's described JetBlue, if it ever did.