Originally Posted by
libertyrisk
Sure, they can look it up... why not cause more work for another co-worker.
And when you ask "Under which section of the contract is this pay claim being denied?" they will quote section 5-C-1-j ...”When submitting a pay claim for such Add Pay, a Pilot must provide supporting documentation, including but not limited to the reservation number, the seat actually occupied, and a description of the event.”
The point is UAL’s own I.T. is the limiting factor. (Shocker!)
If the boarding pass disappears from the app, and yes, this also happens to revenue passengers, what is the pilot supposed to do? Not get paid?
That said, if one has the screenshot by all means send it in.
We are not trying to create work for a co-worker, but somehow we were responsible for documenting things out of our control but completely under the company’s control, including internal processes that **should** be able to track all of this automatically anyway.
That co-worker is the only one involved that can look up this info after the fact. It’s the system UA has created for better or worse.