Originally Posted by benzoate

Management is and has been disconnected from the employee groups for sometime. The middle management structure at jetblue provides an amazing buffer between reality and the jetblue reality. OTP, catering are just some examples of the disconnect. If jetblue allocated the proper resources to running the operation effectively they allocate to other projects we would easily see a ten fold increase in performance. Sadly, the airline chooses to spread itself intentionally thin.