Moral of the story I'd argue the worst hotels in our system are XNA, CID, and DSM. Mostly because of location for the size of the city. If y'all are expecting the Westin or 4+ Star higher end stuff downtown 100% of the time you should have become a business professional or time warped to the majors.

Our union does a decent job fielding our hotel complaint forms with the hotels and company and finding solutions.