actually, I am.

Go over to Flyertalk or one of the frequent flyer boards.

There you will read about the business travelers, the ones who fly weekly on high fare tickets. They get pretty upset when someone upsets the "system".

They want the seat that their boarding # entitles them to. It may be a specific seat in a specific row. So if someone "cuts in line" they will complain.


this may not be important to you, but it is definitely important to many of Southwest's best customers.

and these customers are not nearly as entitled as some of you pilots