Gordon wasn’t a Saint, nor was the devil. He was management...he did what he was supposed to do, and he did his job well. To his credit I don’t think any other airline CEO valued and empowered his employees like he did. The principles that made CAL successful in the book are true even if you may not like it (seems a lot here don’t). I don’t worship him at all, just calling it like it is.

The working conditions at CAL can be blamed on the SCAB leadership at the time.

Smisek may have been LCAL, but seemed to be more a disciple of Tiltion than Bethune, definitely was asleep during class.