Originally Posted by
navigatro
actually, I am.
Go over to Flyertalk or one of the frequent flyer boards.
There you will read about the business travelers, the ones who fly weekly on high fare tickets. They get pretty upset when someone upsets the "system".
They want the seat that their boarding # entitles them to. It may be a specific seat in a specific row. So if someone "cuts in line" they will complain.
this may not be important to you, but it is definitely important to many of Southwest's best customers.
and these customers are not nearly as entitled as some of you pilots
Don't have to go there, I lived it. ACMI with international paid commute for 7 years, followed by fractional for 8 more, took me 5 months to get to Senator class at DLH. He didn't cut the line, the SWA OPS guy told him to get on, he explained to everyone on board how he ended up there early, and got told off by an FA who could not reach a basic level of common sense. He would have been totally right to raise a stink as a paying customer, he was definitely not an entitled pilot.