Originally Posted by
Trip7
Strongly disagree that anonymous bus drivers are what the passengers want. Net Promoter scores continue to prove passengers are impressed by Pilots that stand at the door after the flight. Furthermore, the score goes even higher when they come out of the cockpit before flight and greet the passengers.
I agree with you. Successful business is not just flying and getting the customer there safely for a reasonable price. It is giving them a ‘feel good’ about the service, as well.