Originally Posted by
Trip7
Strongly disagree that anonymous bus drivers are what the passengers want. Net Promoter scores continue to prove passengers are impressed by Pilots that stand at the door after the flight. Furthermore, the score goes even higher when they come out of the cockpit before flight and greet the passengers.
Neither of which have anything to do with PAs. What does the NPS say about interrupting movies to give them info that is readily available on the IFE, FlyDelta app or Google search? I'm all for supporting the brand and driving the revenue premium. Show us the NPS data regarding PAs. I suspect most of positive NPS data regarding PAs has to do with exceptions vs normal ops.