Originally Posted by
Gunfighter
Neither of which have anything to do with PAs. What does the NPS say about interrupting movies to give them info that is readily available on the IFE, FlyDelta app or Google search? I'm all for supporting the brand and driving the revenue premium. Show us the NPS data regarding PAs. I suspect most of positive NPS data regarding PAs has to do with exceptions vs normal ops.
Exactly. IROPs--keep the pax informed. Normal flights--keep IFE interruptions and long-winded PAs to the bare minimum. And after landing, stand by the door with your hat on thanking everyone for flying Delta Air Lines!! (if you're so inclined)