Not their finest day. I’m told they tried to solve a flight cancellation by having another flight come from it’s outstation flight, over to the other outstation, to then take the pax from both flights to the hub. Sounds great, leave nobody behind.... until the plane breaks at the mid stop.
Then add in a poorly trained station agent that probably hadn’t been given the authority to be creative like awarding free tickets on future flights. Definately not their best day. It’s an under 3 year old airline still learning.