It should amaze no one here. Mis-managements last shake up has produced “I know...we will charge for bags. Hopefully everyone will follow.”

Just goes to show you the level of incompetence. Cheap fuel and cheaper labor for years has masked what we on the line see daily. My MX buddies in JFK tell me of all kinds of waste due to poor planning.

I can’t wait to see the next gouging idea for our customers!