Originally Posted by irrelevant

They certainly didn't do an admirable job of keeping the wheels on the bus back in June.

I have higher expectations of management of a supposedly stand-alone company than you do. This is probably due in part to my disdain for the way the industry is structured, with legacy carriers utilizing contractors and subsidiaries to avoid paying wage levels they otherwise would if they performed the services "in-house". Meanwhile the legacy carrier still effectively exercises "operational control", and portrays the service level as equal to the legacy brand...until something goes wrong...then it's the subsidiary's fault.

I'd probably be more willing to accept the above, if someone would step up and accept responsibility and accountability. That doesn't happen though with PSA. It's always "outside our control"...which leads to the rational question - "If it's outside our control, how does anything anyone does matter?"

I applaud you for being able to better accept the reality of the situation. You're probably even able to wear the American Airlines lanyard to hold your badge on...despite the fact that our pay comes not from AA, but from PSA.

I struggle with the "pay no attention to the man behind the curtain" operating philosophy. You can consider it a character flaw.