Originally Posted by BeatNavy

The headphones represent such an easy problem set with horrible decisions and execution. It’s not about the headphones (well the article is, but not the point here).

Fwiw, when I commuted home on an AA 321 transcon in first (instead of paying $75 to ride in our mint), each seat had Bose QC25s with a special adapter for the plane (probably to reduce theft). They also give those out in biz class, which is our competition. I don’t know that people will book a biz class ticket on one airline or another based on headphones, but getting negative press on our flagship product doesn’t help, when for a de minimis investment we could avoid that altogether.