I have been dealing with the VA for 7+ years. The system is jacked up to say the least.
I filed for stuff that was broken on active duty (I have pretty severe orthopedic injuries and burns that the FAA knows about) and the VA for years has dragged on and on and on with exam after exam.
Every time I go in to an actual VA facility vs a contracted out one, they try to get me to amend my claim to include PTSD and TBI. They tell me that "you will get 100% no questions asked if you ask for it" based on severity of my orthopedic injuries.
Funny thing is the Navy assessed me for both, found I have neither (and the tests were pretty thorough) but the VA wants to push people to claim those.
Not that it makes what these four are accused of right, but that's how the VA themselves tries to steer guys.
In my case, they keep on telling me to file for things I don't have, but cant' be proven I don't if I say the right things, but won't give me a rating for the six pounds of hardware holding my legs and back together.
The system is jacked, and openly encourages people to claim **** that cant' be disproved.