Originally Posted by
notEnuf
Yup, they are making a systemic change to be more efficient. They can assign the same things today they could yesterday. Your point? This is a shift in philosophy to gain efficiency. As a rule now we are not going to waste 3 hours of SC being ineffective.
You think this is a business decision based on kindness. Ok then.
I don’t know why they did it, and it doesn’t matter. The point is the change from 12 to 9 is not a bad thing.
At least you finally admitted that if they decide in the future to use more short calls, thats is entirely independent from the change from 12 to 9 hours.